How to Enable Camera and Location Settings on my device FAQ

Camera and location access must be enabled before starting Express Identity verification.

Our Express ID verification system required access to your devices' camera and location to verify your identity securely. These permissions are only used during the verification process and not accessed at any other time.

Important: Most devices block camera, microphone and location access by default for security reasons. The setup process to enable these varies depending on your device and browser.

Step 1: Update Privacy Settings

1. Open your Settings app
2. Select Privacy (or Privacy & Security on newer iOS versions)
3. Tap Location Services (even if it shows as 'on')
4. Scroll down and select your browser:

• Safari Website (if using Safari)
• Chrome (if using Chrome)

5. Change access to While Using the App

Step 2: Configure Safari Permissions (Safari Users)

1. Return to your Settings app
2. Scroll down and select Safari
3. Scroll down to Camera
4. Change setting to Allow or Ask for all websites
5. Repeat this process for Microphone and Location

Step 3: Configure Chrome Permissions (Chrome Users)

1. Return to your Settings app
2. Scroll down and select Chrome
3. Select Location
4. Set to While Using the App

Step 4: Complete Setup

After completing the above steps, return to your browser and refresh the page to activate the new permissions.

Requirements

• User Chrome browser (recommended)
• Ensure you are not in Incognito mode

Essential Setup Steps

You will need to enable Chrome permissions:

Camera and Microphone Access:

- Open Chrome settings

- Navigate to Site Settings

- Enable Camera and Microhone permissions

Location Sharing:

- Allow location access in Chrome

- Ensure location services are enabled on your device

Popup Settings:

- Allow popups for the verification

- This ensures permission requests can appear properly

Troubleshooting

Still having issues? Try these steps:

1. Refresh your browser page after changing settings
2. Restart your browser completely
3. Check that you're not in private/ incognito mode
4. Ensure your device's main location services are turned on