Check Status Explained
How to Check Your Status
To monitor your application progress, simply look at the check status displayed in your CVCheck account dashboard.
"Ordered"
What This Means:
You have successfully placed an order for your check, and we're now processing your application.
Two Possible Scenarios:
🔍 Scenario A: We Need Documents from You
You'll know this is the case when:
- ✅ Email reminders are sent asking for documents
- ✅ 'For Your Attention' section appears at the top of your dashboard
What to do: Upload the requested documents as soon as possible.
Scenario B: Documents Are Being Processed
You'll know this is the case when:
- ❌ No 'For Your Attention' section visible on your dashboard
- ❌ No email reminders about missing documents
- ✅ All required documents have been submitted
What to do: Nothing - our team is reviewing your documents. We'll contact you if there are any issues.
"In Progress"
What This Means:
Your check is actively being processed by the relevant authorities (such as ACIC for police checks).
What's Happening:
- ✅ All documents approved and processed by our team
- ✅ Check submitted to government agencies
- ✅ Background verification is underway
- ✅ Processing timeline depends on check type and current demand
What You Need to Do:
Nothing! No action is required from you at this stage.
What to Expect:
- We will notify you as soon as we receive your result
- Processing times vary depending on the type of check
- Most checks complete within published timeframes
"Delivered for Sharing"
What This Means:
Your result has been finalised and is ready to view and share with your requesting employer
What This Indicates:
- ✅ Check is fully processed by all relevant agencies
- ✅ Result is clear - no issues found
- ✅ Ready to share with requesting employer
- ✅ All requirements met successfully
What You Can Do:
- View your result in your CVCheck account
- Share result with requesting employer
- Download or print copies as needed
"Delivered for Review"
What This Means:
Your result has been finalised and you are required to review the result and share with your employer
What This Indicates:
- ✅ Check is fully processed by all relevant agencies
- ✅ Result has disclosable outcomes
- ✅ You can choose to share with requesting employer or choose to dispute the results
- ✅ If no action taken, the result will be shared with the requestion employer after 48 hours
What You Can Do:
- View your result in your CVCheck account
- Share result with requesting employer if you choose
- Dispute result if you choose. You will need to select to Dispute the result in the portal and then contact our customer services to raise the dispute.
- Do nothing- The result will be automatically shared with your requesting employer after 48 hours
Complete
What This Means:
Your result has been finalised and is ready to view.
What This Indicates:
- ✅ Check is fully processed by all relevant agencies
- ✅ Result is clear - no issues found
- ✅ Ready to share with employers or organisations or this will be automatically shared if requested by an employer
- ✅ All requirements met successfully
What You Can Do:
- View your result in your CVCheck account
- Download or print copies as needed
Review Required"
What This Means:
Your result is complete, but there may be something that requires your attention or review.
What This Could Indicate:
- Information found that needs to be disclosed
What You Should Do:
- Check your result carefully in your account
- No further action required
Quick Status Reference
| Status | What It Means | Action Required |
|---|---|---|
| Ordered | Application received, processing documents | Upload documents if requested, otherwise wait |
| In Progress | Check being processed by authorities | None - wait for completion |
| Complete | Result ready - all clear | View, download, and share your result |
| Review Required | Result ready - may need your attention | View, download, and share your result |
| Delivered for Sharing | Result ready- you can share with your employer | View and share result from your dashboard |
| Delivered for Review | Result ready- may need your attention. You can share with your employer or dispute the result. | View and share/ dispute result from your dashboard. If not action taken, result is automatically shared after 48 hours |
Tracking Your Progress
How to Stay Updated:
- Check your dashboard regularly for status changes
- Monitor your email for notifications and updates
- Respond promptly to any document requests
- Contact support if you have questions about your status
When to Contact Support
Contact Us If:
- Status hasn't changed for longer than expected timeframes
- You're unsure what documents are needed in "Ordered" status
- "Review Required" status needs clarification
- You have questions about what your status means
Don't Contact Us For:
- Normal processing times - we'll update you when ready
- Status check requests - your dashboard shows real-time status
- Requests to speed up processing - timelines are set by government agencies
Important Reminders
📱 Dashboard is Live: Your status updates in real-time as progress occurs
📧 We'll Notify You: Email updates are sent for important status changes
⏱️ Be Patient: Processing times vary based on check type and current demand
📋 Action Items: Only take action when specifically requested (documents, review, etc.)