How can I change my referees details?

Need to Update Referee Information?

If you need to change your referee details for an existing check, our team can manually update this information and redirect the request to your new referee.

What Information We Need

Please provide the following details for your new referee:

Required Information

• Company Name (where the worker reported to the referee)
• Referee's Full Name
• Email Address
• Mobile Number

How to Submit Your Request

Contact our support team with the above information:

Email: cvcsupport@kinatico.com

Include in your message:

• Your full name and order reference number
• All 4 pieces of referee information listed above
• Brief explanation that you need to change referee details

What Happens Next

Our team will:

1. Manually update your referee information in our system
2. Redirect the request to your new referee
3. Confirm the changes have been processed
4. Notify your new referee about the reference request

Important Notes

Processing Time: Manual updates are processed during business hours

Complete Information: Please provide all 4 required details to avoid delays. Where possible, please also check and confirm with the referee that they are able to provide a reference

Redirection: Your new referee will receive the reference request once updated

Contact Method: We'll use the mobile number and email you provide to contact your referee. Please ensure this is correct

Before You Submit

Double-check that you have:

✅ Company name (where you reported to this referee)

✅ Referee's complete full name

✅ Current email address

✅ Current mobile number

✅ Your order reference number